- Contract: Via Terms of Service or Master Services Agreement with business customers, which gives Freeplay permission to manage the Personal Data of our customers’ employees. | | Withdrawal of Consent (or Opt-Out) | For end users, withdrawal of consent or opting out after initial consent/opt-in is available by emailing privacy@freeplay.ai\ | | Deletion Policy | Deletion of Freeplay Customer Data upon termination, cancellation, or expiration of the agreement. Our customers can also delete any of their end user data via the Freeplay web application or API, in order to honor their own deletion obligations. Data deletion for website visitors can be requested by contacting privacy@freeplay.ai . | | Data Access / Modification / Portability | Users can access, modify, and delete their data directly from the Freeplay web application. Website visitors can request a copy or update their data by emailing privacy@freeplay.ai . | | Data Protection Information | Freeplay deploys and maintains industry-standard best practices attested to in a SOC 2 Type 2 report covering security, confidentiality, and availability. Further information is contained in Freeplay’s Terms of Service and Data Processing Addendum. | | Notification of Breach | Freeplay’s breach notification process is outlined within our Terms of Service, Data Processing Addendum, and Incident Response Policy, which is available upon request. | | EU Representative Contact | Osano International Compliance Services Limited ATTN: SLCA 3 Dublin Landings North Wall Quay Dublin 1 D01 C4E0 Ireland | | UK Representative Contact | Osano UK Compliance Ltd ATTN: SLCA 42 – 46 Fountain Street Belfast Antrim BT1 5EF United Kingdom |
Security & Compliance
GDPR
At Freeplay, the privacy and security of your customer data is one of our top priorities. General Data Protection Regulation (GDPR) applies not only to EU-based businesses, but also to any business that controls or processes data of EU citizens. Our entire organization is hard at work ensuring that our practices are GDPR-compliant.

